The CXO Fortune

Home Helpers

Personalized home care with love and dedication

Home Helpers Home Care provides professional in-home care services. Their support is specialized for the audiences they serve, including:
• Seniors
• Individuals with chronic conditions or recuperating from illness
• Individuals with differing physical or cognitive abilities
• And mothers-to-be

“Demand for Home Helpers Home Care continues to grow. More than 90% of seniors today want to age in place. However, studies show more than 70% of them will need help with the activities of daily living.

 From cooking and cleaning to help with personal care, the home care industry is an essential service to making the dream of aging in place a reality,” says Emma Dickison, CEO and President of Home Helpers® Home Care.

Personalized home care​

“Each Care Plan is unique. Our goal is to help your loved ones retain their independence, and what is required to accomplish this is unique to each client. That’s why all of our care begins with in Home Care Assessment,” continued Dickison. “Care Assessments can be done in-home or virtually and are the foundation for helping craft the proper support. The assessment evaluates the safety, personal care needs, and social-emotional needs of clients. 

Home Helpers’ exceptional Care Teams are highly trained and insured to ensure our clients’ needs are well maintained”.

Making Sure Clients are Cared For

Once a care plan has been established, Home Helpers non-medical, in-home Caregivers will assist with personal care and companionship, hygiene, and bathrooming care, meal planning and nutrition, wellness reminders, and emergency response. 

“Companionship is often overlooked by families when considering care. The Social-Emotional Health of your loved one has a tremendous impact on mental health and physical health,” shared Dickison. She continues, “Our Caregivers make it possible for people to return safely to the things they enjoy – be it shopping, eating out, enjoying their hobbies, or playing games.” 

Care Plans are re-evaluated frequently to make any needed adjustments. “Most people don’t realize, but we can even help with transportation and accompanying your loved one to appointments,” says Dickison.

Home Helpers’ services don’t end there. They offer a host of services aimed at maintaining health as well. From medication reminders so medication isn’t forgotten or skipped, to perk-up and tuck-in services to make sure your loved one is safe and happy. And through the use of technology, Home Helpers clients can call for assistance anytime with the push of a button.

“Our goal at Home Helpers is to feel like part of your extended family. We can be there when family can’t be, ensuring that your loved one is safe and cared for,” shared Dickison. “We take the responsibility of caring for your family seriously; that’s why our emphasis is on hiring people of great character and training them to be Exceptional Caregivers.”

The Home Helpers dream team

Outstanding service companies are built by their people. Home Helpers’ leadership team has driven continued growth and performance and expanded the communities to which it serves. These highly accomplished executives are the dream team that drives Home Helpers’ vision and operational success.

  • Emma Dickison – CEO & President 

Emma Dickison joined Home Helpers more than 14 years ago to provide the same kind of attentive, loving care as you would your own family. Setting the vision for what Exceptional Care can be, the organization has grown rapidly, with 306 agencies serving more than 1,000 communities today. Dickison also holds the position of President of the Board of Directors for the Home Care Association of America and serves as the Women’s Franchise Network Chair for Ohio. 

Recently, Dickison was awarded the Crystal Compass Award from the International Franchise Association for recognition of her significant contributions through leadership within their franchise organization, the franchise community, or the community in which they live.

  • Bill Burlingham – Chief Financial Officer 

For over six years now, Bill Burlingham has provided the financial leadership for Home Helpers® Home Care, where he’s improved performance each and every year. Not only does he provide financial oversight for the franchisor, but he also has directed two significant projects recently to help improve, through the implementation of new technology, the financial and operational performance of Home Helpers’ franchise agencies. 

  • Kimberly Demaree – Chief Performance Officer

Kimberly Demaree is responsible for franchise operations and increasing revenue by implementing new programs, processes, and continuous improvement of operational execution. Additionally, she oversees the planning, development, and implementation of all marketing functions to generate brand awareness and increase market share. Recently, for Home Helpers, Demaree led the successful launch of new comprehensive care service offerings, further differentiating Home Helpers in the industry.

  • Barry Nelson – Executive Vice President & General Counsel 

Barry Nelson is responsible for legal affairs, human resources, and risk management. He leverages his domestic and international franchise expertise to guide franchise owners in developing strategic plans and systems that ensure safe, ethical, efficient, litigation-free operations.

Achievements of Home Helpers

Through the hard work of the management team, staff, and agency owners, Home Helpers has won numerous awards and recognitions. Most recently, these have included:  

  • Home Care Pulse Leader in Excellence Award
  • Home Care Pulse Best in Home Care Award
  • Franchise Business Review’s Top Senior Care Franchise
  • Entrepreneur’s Top 500 Franchise

The Home Helpers culture

“At Home Helpers, we do a great deal to ensure we are an employer of choice. Given the importance of our work, we typically attract great people of character. Our job as leaders is to recognize the team’s outstanding contributions and create a culture of collaboration, respect, and engagement. We have monthly huddle meetings for all employees sharing updates on our company’s performance, key initiatives and celebrate each other’s accomplishments personally and professionally,” shared Dickison.

“While each agency is independently owned and operated, Home Helpers celebrates the accomplishments of their Caregivers through our Exceptional Caregiver Program. Clients, franchisees, caregivers, and referral partners nominate our Caregivers for recognition. Each Caregiver is celebrated locally. And a group is selected as Home Helpers’ Exceptional Caregivers, where they are invited to our Annual Conference and honored with a tribute video and a financial award. Each year, this program showcases how Home Helpers Caregivers go above and beyond to help their clients retain their independence and dignity. In its sixth year, the tribute videos for these Caregivers have generated more than 2 million views. “These Caregivers’ exceptional stories help ground us each day. Reminding each person on our staff that they, too, have an important role of servicing others,” shares Dickison.

Future of Home Helpers

“Home Helpers has been strategically differentiating itself with innovative services that address the growing needs of seniors and those with life-long conditions in a truly customized way,” says Kimberly Demaree, Chief Performance Officer. “Home care agencies will continue to fill a critical need, especially now as attention turns to home care as an essential need during the pandemic. Now is the time to imagine how home care fits into the future of health and elderly support care.” 

With a deep understanding of the industry and the growing needs of its audiences, Home Helpers is perfectly positioned for continued growth.