An increase in brand/consumer conversations on social media was one of the key drivers that led to the creation of Conversocial – a platform that enables more efficient, satisfying and personalized interactions between big brands and their customers. An enthusiastic team wanted to create something which would be innovative, friendly, and simple to interact with, like the human-to-human interactions we have everyday. The result was Conversocial, which has led innovation in the customer communications industry. The company has expanded over the years to become an integral part of the social marketing landscape. It is among the first engagement platforms to expand support over messaging channels like Whatsapp and Apple Business Chat. Today, their A.I. automation allows consumer engagement to be more predictive and productive.
It is a platform that allows brand-to-consumer conversations to flow smoothly across messaging channels throughout the entire consumer lifecycle. Conversocial expertly blends bots and human ability in a single platform, offering a superior experience for customers and agents alike.
With the advent of social media, new challenges emerged, and with time, both the customers and the brands that serve them have matured, which was not the same in 2012. Both the brands and the customers have moved to private messaging channels as their preferred method of communication. To enable their partners to keep pace with these changes, Conversocial is constantly innovating their platform offering.
They are focused on automation and agent conversational design; they provide the unique ability to smoothly integrate agent interactions and bot-based automation into a single conversation, from a single platform. Their aim is to deliver services and experiences that allow the bots and agents to work seamlessly as a single entity.
Conversocial embodies the values that allow them to focus on the needs of each client as the massive digital transformation unfolds globally. The team is passionate, curious and the work environment enables them to unlock their potential, thus driving growth for individuals and the company.