ehotel’s meta-search technology enables customers to search for suitable hotel rooms among over 7 million offers from all providers – including tour operators, resellers and hotels’ own contingents – with just one click. Thanks to the customizable filter settings, the search takes into account all specifications regarding sustainability and internal company regulations, and offers an all-round, economical comparison of offers. ehotel’s process-oriented booking service is complemented by further features that facilitate all essential aspects of organizing business trips: sourcing, payment and billing. With ehotel® central billing, registered corporate customers can save up to 20 percent on processing costs by standardizing their travel accounts and logging additional data such as project and personnel numbers or cost center details – whether they are using ehotel for individual bookings, meetings or conferences, for cost transfers, booking statistics or tax refunds. Other tools such as the ehotel® rate manager, which takes negotiated rates into account when searching for hotel offers and simplifies regular audits and negotiations for travel agents and buyers, round off ehotel’s process optimization concept with innovativeness and data-driven decisions.
The employees also play an important role in the company’s history, and are valued accordingly – not just at award ceremonies, but in the company’s everyday life. ehotel workplaces are modern, with state-of-the-art equipment, a pleasant atmosphere and excellent communication structures.Opportunities for further training are as natural as flexible working hours, and – last but not least – there are fair salaries. Everyone at ehotel has one thing in common: the desire to achieve the highest level of customer satisfaction – which is only possible if the employees are satisfied as well.
Besides the innovations and excellent employees, the probably biggest secret of ehotel’s success is that even as a big player in the hotel booking market, the company is not losing sight of its original values, and looks after every customer individually, be it a small agency or a large international corporation. Those looking for further reasons to explain why ehotel has grown so enormously need look no further than its principles of fairness and transparency in all areas, the user-friendliness of its tools, the clarity of its pricing policy and its wide range of offers, which can be booked via desktop, OBE, mobile apps, or offline via the ehotel service team and travel agency partners, and can be combined with various payment and billing methods.
In its 20-year history, ehotel was never faced with truly big obstacles. Of course, progress and growth sometimes were slower than expected, and economic fluctuations were felt in the industry. But instead of looking over at the competition and adopting other businesses’ strategies,